Well we went to grab a dozen donuts around 5pm yesterday. They hardly had any doughnut available. I asked how often they make donuts. I was told the morning shift makes the donuts for the evening shift and the evening shift makes the donuts for the morning shift. So that means you don't get fresh donuts in the morning you get donuts from the night before. (Yuck) We picked up some donuts with filling in them and there was hardly any filling in them at all. (Sad) Overall I feel like the staff needs a little more training on how to prepare the donuts and I think the managers need to look at the business model again because they are an embarrassment to Dunkin' Donuts. I'd rather drive all the way to El Paso and get Krispy Kreme than go to the Dunkin' Donuts that's five minutes from my house. Keep working at it DD!
(2)
Apryl A.
Went there for the 2nd time this morning and I was disappointed again. Their hot chocolate is disgusting. It looked and tasted extremely watered down. I threw it away after two sips. There donuts were also stale and this is thoroughly annoying considering I was there before 8am. I won't be back.
(1)
Garrett A.
Bad coffee. Sub-par donuts. This is a company that cares little about their product and customer. Lazy, lazy, lazy.
(1)
Zachary D.
I usually find Dunkin' Donuts consistent and pretty good. This location, not so much. They also don't have much selection for Munchkins.
(1)
Minny R.
It's a Dunkin Donuts. An amazing experience as always. My extra-large blueberry coffee with cream and no sugar was amazing. I also got a red velvet latte to go. That was tasty, if not a little too sugary for my taste, but I'm grateful that Dunkin Donuts is creative with their drinks. The free wi-fi was appreciated, too. I love Dunkin Donuts. Oh yes, I do!
(5)
Kimberly F.
Been here a few times in my stay in Las Cruces and each time I got exactly what I bad ordered with a smile.
(4)
Terrance W.
They always dissapoint me with their selection. They are always out of donuts. I went through the drive thru and asked for five different donuts they were out of? What, they are a donut shop that makes them on site... This has been going on since opening....unacceptable. The floor inside is always dirty when I come in. They take forever to fill your order. They have been out of large cups on different occasions. The parking situation is terrible. I say they need to step up their game because the food isnt that good. I was a regular that came a least 3x a week with my family now I come like once a month if that.
(1)
Carson T.
Waited 30-40 minutes for order after it was forgot three times! Would not refund and when got the order the hash browns not done and soggy, sandwich and pigs in a blanket where could! Would not recommend to anyone until a change is made! I was one of about ten people complaining! Food has not been great but doughnuts are only thing worth your time if must go!
(1)
Brian P.
I had to hit the airport in El Paso for an early flight so it was the perfect time to get some fresh donuts, or so I thought. I was at the door at 4:30, the time that they open. I got two donuts to go, no coffee. I couldn't wait. I expected hot, fresh delights to get me going. No such luck. As I got on I-25 South, I opened my bag only to find what can only be described as leftovers. The refrigerator cold and chewy raised donuts told me that these were not fresh and definitely not delightful. I'll give em another try, but there are other great donut places in town (La Fiesta Bakery and Bosa Donuts) so I'm not forced to like them.
(2)
Nicole S.
I took my two young children to this location for a special treat. Upon waiting in the line that was all the way out the door, I was told that the only donuts available were cake donuts. Hm, ok. Not that huge of a deal. Right? Well, each of my kids pick their donuts and I get my black coffee. ( Coffee was good. You can't really mess up a plain brewed coffee..... at least I'd hope not. ) Anyway, neither one of my children would eat their donuts and said they were dry. Dunkin Donuts, you only have one main product. Donuts. If you can't make them correctly... then what's the deal?!
(2)
Harold S.
If you read my first post, I gave them a pardon. Now, a month later, this location has turned into a disappointment. Constantly out of product, and really all they can say is "sorry." Hopefully they turn this location around.
D I.
Well we went to grab a dozen donuts around 5pm yesterday. They hardly had any doughnut available. I asked how often they make donuts. I was told the morning shift makes the donuts for the evening shift and the evening shift makes the donuts for the morning shift. So that means you don't get fresh donuts in the morning you get donuts from the night before. (Yuck) We picked up some donuts with filling in them and there was hardly any filling in them at all. (Sad) Overall I feel like the staff needs a little more training on how to prepare the donuts and I think the managers need to look at the business model again because they are an embarrassment to Dunkin' Donuts. I'd rather drive all the way to El Paso and get Krispy Kreme than go to the Dunkin' Donuts that's five minutes from my house. Keep working at it DD!
(2)Apryl A.
Went there for the 2nd time this morning and I was disappointed again. Their hot chocolate is disgusting. It looked and tasted extremely watered down. I threw it away after two sips. There donuts were also stale and this is thoroughly annoying considering I was there before 8am. I won't be back.
(1)Garrett A.
Bad coffee. Sub-par donuts. This is a company that cares little about their product and customer. Lazy, lazy, lazy.
(1)Zachary D.
I usually find Dunkin' Donuts consistent and pretty good. This location, not so much. They also don't have much selection for Munchkins.
(1)Minny R.
It's a Dunkin Donuts. An amazing experience as always. My extra-large blueberry coffee with cream and no sugar was amazing. I also got a red velvet latte to go. That was tasty, if not a little too sugary for my taste, but I'm grateful that Dunkin Donuts is creative with their drinks. The free wi-fi was appreciated, too. I love Dunkin Donuts. Oh yes, I do!
(5)Kimberly F.
Been here a few times in my stay in Las Cruces and each time I got exactly what I bad ordered with a smile.
(4)Terrance W.
They always dissapoint me with their selection. They are always out of donuts. I went through the drive thru and asked for five different donuts they were out of? What, they are a donut shop that makes them on site... This has been going on since opening....unacceptable. The floor inside is always dirty when I come in. They take forever to fill your order. They have been out of large cups on different occasions. The parking situation is terrible. I say they need to step up their game because the food isnt that good. I was a regular that came a least 3x a week with my family now I come like once a month if that.
(1)Carson T.
Waited 30-40 minutes for order after it was forgot three times! Would not refund and when got the order the hash browns not done and soggy, sandwich and pigs in a blanket where could! Would not recommend to anyone until a change is made! I was one of about ten people complaining! Food has not been great but doughnuts are only thing worth your time if must go!
(1)Brian P.
I had to hit the airport in El Paso for an early flight so it was the perfect time to get some fresh donuts, or so I thought. I was at the door at 4:30, the time that they open. I got two donuts to go, no coffee. I couldn't wait. I expected hot, fresh delights to get me going. No such luck. As I got on I-25 South, I opened my bag only to find what can only be described as leftovers. The refrigerator cold and chewy raised donuts told me that these were not fresh and definitely not delightful. I'll give em another try, but there are other great donut places in town (La Fiesta Bakery and Bosa Donuts) so I'm not forced to like them.
(2)Nicole S.
I took my two young children to this location for a special treat. Upon waiting in the line that was all the way out the door, I was told that the only donuts available were cake donuts. Hm, ok. Not that huge of a deal. Right? Well, each of my kids pick their donuts and I get my black coffee. ( Coffee was good. You can't really mess up a plain brewed coffee..... at least I'd hope not. ) Anyway, neither one of my children would eat their donuts and said they were dry. Dunkin Donuts, you only have one main product. Donuts. If you can't make them correctly... then what's the deal?!
(2)Harold S.
If you read my first post, I gave them a pardon. Now, a month later, this location has turned into a disappointment. Constantly out of product, and really all they can say is "sorry." Hopefully they turn this location around.
(1)